VoIP (voice over IP) is the transmission of voice and multimedia content over Internet Protocol (IP) networks. VoIP historically referred to using IP to connect private branch exchanges (PBXs), but the term is now used interchangeably with IP telephony.

VoIP is enabled by a group of technologies and methodologies used to deliver voice communications over the internet, enterprise local area networks or wide area networks.
VoIP endpoints include dedicated desktop VoIP phones, softphone applications running on PCs and mobile devices, and WebRTC-enabled browsers.

Benefits of VoIP

The benefits of VoIP over traditional phone systems are extensive. Virtually every business stands to greatly benefit by implementing this sophisticated communications technology. As such, we’ve compiled some of the most important advantages of VoIP into this clear, concise, and easy-to-consume list.